LONG RICH TECHNOLOGY LIMITED. LONG RICH TECHNOLOGY LIMITED.
pump products Brushless DC water pumpsBrushless DC motorsBrushless DC blowersAC cross flow fansAC shaded pole motors

AFTER-SALE service

1. PRE-SALE service. 
 We can offer both OEM and ODM service. All the products specifications are customized for you; please do tell us what purpose, what appliance you use the product for. What is the working condition of your appliance? Before you place an order, you need to tell us your required specifications; therefore, we are able to recommend you the most suitable item. 

2. AFTER-SALE service
 Normally, our guarantee for goods is TWO YEARS from the date we marked on goods. During the guarantee period, we can offer free-maintenance; technology support for how to install, use, maintain, and solve problems,etc; we also can accept replacements for defective products that caused by the product itself. We also can supply maintenance with freelabour cost, BUT we will charge a little cost of the material( for the damaged components). You will also have to undertake transpotation cost.
  You can send us your feedback when you get any problem or complaint, you can fill in an client compliant process sheet and send it to us within our guarantee period, we will contact you in one working day and try to handle your problems or complaint in time.
  After you testing our samples or using our products, please send us your feedback, so that we can get your comments and advice on our products and service and do our best to improve our service.

3. Customized design: 
 All products technical parameters are customized according to your requirements. It is possible to design new model and open mould for you to meet your particular needs. Please contact us once you require it.