LONG RICH TECHNOLOGY LIMITED. LONG RICH TECHNOLOGY LIMITED.
pump products Brushless DC water pumpsBrushless DC motorsBrushless DC blowersAC cross flow fansAC shaded pole motors

FAQ for orders&service

1. What's the advantage of your products?
 Our brushless DC pumps and DC motors have very good performance: long life(over 20000 hours); long working hours(can work a whole day continuously); very low noise; high efficiency, low power consumption; safe, low working voltage; environment protection, no waste, no spark; no vibration; no radiation; stable speed, no interference; very low start current; operate simply;etc.They are widely used in coffee machines, electric tea pot, mobile bathing machines, warm bed mattress, foot massage, air cleaner, electric vehicles, cars, water coolant of engine, pressure boost of water pipe, solar water circulation system, solar water heater, fountain, aquarium, water circulating and coolant of air- condition and computer, water cooling of electrical appliances, medical equipments, washes of appliances,air conditionings, refrigerators, medical equipments,etc. 
 Our AC shaded pole motor and cross flow fan have good characteristic and performance, much reasonable price and widely use. They are widely used in electric oven, microwave oven, electric fireplace, electric refrigerator, barbecue, disinfection cabinet, fan heater, exhaust fan, halogen oven, air curtain machine,etc. 

2. How to make an order?
 You can contact our sales department to confirm the product model you request and tell us your specification requirements, such as the application purpose, working voltage&frequency, load speed of AC products, water flow rate and water head of DC pumps, fluid working temperature, etc. After we get your requirements and confirmed the price, you can send us your order (should be written words) by email, fax, chat tools, purchase contract, etc. Then, we will forward the processes.

3. Is your company a factory or a trading company?
 Our company is a factory, which has specialized in AC shaded pole motor, cross flow fan, DC brushless water pump, DC motor and DC blower over TEN YEARS. We have our own strong R&D group, production lines, sales group, after-sale service group and logistic department, etc. 

4. How many years of export experience do you have?
 We have exported since 2006, we have a wide sales network with customers both at home and abroad, we have obtained over 60% domestic market and also have a lot of customers overseas, such as USA, Canada, Russia, UK, Germany, Italy, Estonia, Finland, Ireland, Turkey, South Africa, Singapore, Australia, New Zealand, Japan, South Korea, etc.

5. What is your payment method?
 We normally accept TT and can accept L/C at sight, 30%-50% advance payment before production time (after both confirmed the orders), and balance before delivery.


6. How do you guarantee the goods?
 Normally, our guarantee for goods is TWO YEARS from the date we marked on goods. During the guarantee period, we can offer free-maintenance; technology support for how to install, use, maintain, and solve problems, etc; we also can accept replacements for defective products that caused by product itself.

7. Can we get any service from you for the goods that are over your guarantee period?
 Sure, we also can supply maintenance with free labor cost, BUT we will charge a little cost of the material (for the defective components).

8. What is your delivery time for wholesale and samples?
 The samples delivery is normally within 4 working days after receving customer`s sample order(except for weekends, Chinese public holidays). For wholesale, delivery time is normall within 20 days for the quantities that is within 5000pcs, for the quantities over 5000pcs, the delivery time is normally within one month, in case of modifications of specifications, change of models, the delivery time should be negotiated again, and any change should be informed to us in 2 working days after we received your orders.

9. Can you offer OEM service?
 We can offer both OEM and ODM services. Please feel free to contact us for more details.


10. What is your MOQ for wholesale?
 We can offer samples before you purchasing orders; the MOQ for samples is 2pcs. You also can order more to make a full test of our product performance. The MOQ for wholesale is 1000pcs. For that quantity which is lower than 1000pcs, we also can offer you a reasonable price, but will be a little higher than wholesale price. The more quantity, the more discount, because we are the original manufacture, the more quantity, the lower cost of materials and the more benefit to both.